This discussion is a year old - did you ever find a solution? Any ideas? Can’t pair Magic Keyboard due to numerical keys not working. They now want to replace the logic part on the mother board and reprogram it. Follow the on-screen instructions and you should be able to change your password and then log into your account. I setup a user account during the installation. Here's how to fix a Mac mouse, and what to do if your Apple mouse has stopped working. Every Mac has a main user account called “root,” which is the system account that’s used to launch the essential background services required for your Mac to operate. Reboot into Recovery mode or Internet Recovery by holding Command-R at startup. Note that of the options I present here, this one should preserve the link to your keychain, allowing you to continue working seamlessly with your new password, without having to store other passwords in your keychain again. To maximize your Mac’s security you should have both an administrator account for administrative tasks and a standard account that you use for your primary identity (you can still perform administrative tasks from within your main account by authenticating with the administrator credentials). User profile for user: There are ways to reset your login password, but the problem is not the login. We run through how to troubleshoot a Mac that has stopped working, helping you find out what's wrong with your Mac and how to fix it! To manage hidden files, you can temporarily show all files in your current Mac’s Finder by running the following command in the OS X Terminal app: defaults write com.apple.finder AppleShowAllFiles -bool TRUE; killall Finder. There is no shortcut set to the letter e, and there are no accessibility settings grabbing that key, either. What to do if your Mac’s built-in keyboard stops working. Restart the Mac, and immediately hold down Command + OPTION / ALT + P + R keys together – keep holding the keys down until you hear a sound and see the screen flash, it may take a few seconds The Mac should make a chime sound again, then let it boot as usual When the Mac boots back up again, USB should be working as usual. This is annoying no matter what, but it’s a much bigger problem if key hardware like your keyboard isn’t working. 1) Shut down your MacBook Pro. thomas_r. Log into your administrator account to change another account's password. To start the conversation again, simply ask a new question. So when your keyboard is not working, resetting the SMC is worth a try. It could be a problem caused by the wireless keyboard... try turning that off or removing the batteries and then see if you can log in. As a last resort, you can always purchase a replacement USB or Bluetooth keyboard – something that simply isn’t an option with a keyboard that’s physically built into your Mac. The login screen does not accept input from my keyboard when entering the password for my user. But I am … It could be a problem caused by the wireless keyboard... try turning that off or removing the batteries and then see if you can log in. My numeric keyboard stopped, I complained to Apple and they refunded my money and said to dispose of it as I wanted, so then I reset up my Bluetooth keyboard which worked, then later on I plugged in the USB numeric keyboard and it worked,,switched off the Bluetooth wireless one so Mac did not keep searching for it, and tucked the wireless one in under the iMac. Connect this Mac to another one via either a FireWire or Thunderbolt cable and its hard drive should appear as an external drive to your second Mac. Much as recovering or resetting a forgotten password may sound like a bother, its a small inconvenience that’s entirely trumped by a Mac protected with a solid password. With this set up, you can reset your password by entering the incorrect password three times on the login screen, which will invoke a panel that prompts you to reset the account’s password using your Apple ID. When you see the command prompt, enter the following command to put the boot drive into read and write mode: Now run the following command to load Open Directory (Apple’s account directory service in OS X): launchctl load /System/Library/LaunchDaemons/com.apple.opendirectoryd.plist, Reset the password for your user account by entering the following command (replace “username” with the short name of the desired account), In OS X you can bind your user account to your Apple ID and then use it to reset your OS X password if you’ve lost it. Jan 3, 2014 6:10 AM in response to Staffdaman Sometimes that numeric pad seems to randomly stop working though, and suddenly numbers don’t type at all, which can be frustrating to say the least. iMac (27-inch Mid 2011), MacBook Pro :: Keyboard In Login Screen Not Working? Make sure the keyboard language you use is listed on the left-hand side. Here are some tips for doing just that. In response to Staffdaman. 12/13/2017 by Darryl Baker. If it's still happening in safe mode, it's gotta be a hardware problem. It's very strange, and a bit alarming! This seems to eliminate the issue most of the time. 2. This will perhaps be the easiest approach in most cases, and can be done with the following procedure: If you use FileVault encryption with your Mac, the password reset utility will not show your boot drive until you first unlock it with Disk Utility. Add a comment . Many Mac users go with the full sized Apple wired keyboard rather than a wireless keyboard so that they can have a dedicated number keypad on their keyboard. In the account’s settings, click the Reset Password button to change the account’s password. To further complicate the matter, the Apple Wired Keyboard does not … Is your Mac not turning on? Jun 21, 2012. You can then enable the option to allow resetting your password using an Apple ID. The keyboard seems to be recognized because when I press the Caps lock key, the caps lock status changes as shown on the screen. If the keyboard continues to be an issue in that regard, but is otherwise working properly, I advise my customers to simply turn the keyboard off before putting the Mac. Cancel Post comment. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. This site contains user submitted content, comments and opinions and is for informational purposes only. Everything worked good until I logged out. Q: Some users may experience issues with their keyboards not working as expected--possibly due to the Mouse Keys function being enabled on their Mac. 2) Press the Shift, Control and Option keys on the left side on your keyboard and the Power buttons at the same time. This tip might also work for the keyboard so if your keys aren’t working give it a try. Try connecting another keyboard to your keyboard and check if you can input properly. Check the USB port at the back of your Mac and make sure the keyboard's not been yanked out. Fortunately, if you have lost your password, there are several approaches you can take for either regaining complete access to your Mac or, at least, getting to the specific data you need. Use the Info window to ignore ownership on the connected drive. Rep: 34.5k. Read our, Learn more about Macworld's Digital Edition. MacBook :: How To Login If Keyboard Not Working Oct 19, 2010. Ideally you’ll never need to turn to these techniques. (If you instead see a Change button next to the Apple ID entry, your ID is already associated.). eFix Ltd (UK) 7 . It sounds like the "e" key on your keyboard is broken or stuck. In response to Staffdaman. iMac keyboard not working my iMac keyboard is not paring with my iMac can't login Answer this question I have this problem too Subscribed to new answers In that case, try restarting in safe mode. Apple has admitted that there’s a flaw with their design and as long as your MacBook is recognized as one of the afflicted models (if your keyboard isn’t working, it probably is) then all you have to do is take your laptop to an Apple Authorized Service Provider, Apple Retail Store, or Apple Repair Center, and they’ll handle your MacBook or MacBook Pro keyboard replacement. Jan 2, 2014 10:54 PM in response to thomas_r. Even though you can set up your Mac to automatically log into your user account without a password, your computer is going to be more secure if you use one. While this account is generally hidden and inaccessible, you can quickly get to it for its administrative capabilities by booting your Mac into single-user mode. Viewed 13 times 0. The new keyboard is based on the Magic Keyboard that ships with the iMac. The approaches I outline below depend on how much access to your Mac you currently have. Choose Terminal in the Utilities menu. More It's wise to try a different USB port if you have one available. To do this, click the lock icon in the Users & Groups system preferences to authenticate, and then click the account you can’t log into. 62 . Jan 2, 2014 6:22 AM in response to Staffdaman. All postings and use of the content on this site are subject to the. Feb 3, 2015 6:50 AM in response to Neil_B By Kris Wouk / Sep 13, 2019 / Mac. In response to thomas_r. It's with the wireless and normal keyboard... Jan 3, 2014 3:15 AM in response to Staffdaman Click the button to reset the account’s password and supply a new one when prompted. Jan 3, 2014 4:06 AM in response to thomas_r. Click the Input Sources tab. Trouble is, I can't log in to the iMac because the keyboard is not paired. How do I resolve this chicken-and-egg situation? In this case your best bet is to retrieve your data from a backup. In the BIOS keyboard test it's fine though. To do this, open Disk Utility where you will see your drive grayed out in the list of devices. 0 /1024. But when typing the letters and numbers that make up my password, all characters are ignored and no input is shown. A final option for resetting your password is to use Apple’s recovery tools. Now, when in the login screen after a reboot, the keyboard does not respond (can't enter my password). Enter an incorrect password three times and you'll be prompted for an Apple ID. In response to Staffdaman. If you still can't type the letter 'e', you probably need to contact Apple for evaluation and service. I can watch it happen on the keyboard viewer. Once rebooted, close the lid to put your MacBook to sleep and leave it for 2-3 minutes. Can't log into Mac because keyboard cannot type e...any suggestions Look for Bluetooth settings. This feature first requires that you’ve associated your Apple ID, which can be done by going to the Users & Groups system preferences, and then clicking the Set button next to the words Apple ID and then supplying your Apple ID and password. In response to Staffdaman. Feb 2, 2015 5:46 PM in response to Staffdaman in sleep mode and, upon “waking” the Mac up to do so by clicking the mouse instead and waiting for the Mac to be ready to “do stuff”, then turning the keyboard on. Reboot your MacBook from the Apple menu. I don't yet have a wireless keyboard but it is on order. Copyright © 2021 IDG Communications, Inc. This new keyboard then came to the 13in MacBook Pro and MacBook Air in the first half of 2020. While you should be able to browse all files on the drive in Target Disk mode, there may be some times when you can’t do this, either because of permissions restrictions or because files are hidden. Choose your user account from the pop-up menu. Read further to get a resolution to this issue. It was the "Speak selected text" key. If not, move on to the next possible fix. (I don't have any other keyboards to hand.) But should the bad thing happen, it’s nice to know you have so many fallbacks. How to Fix a Keyboard Not Working on Mac. When you’re finished accessing these files, hide your files again by using this Terminal command: defaults delete com.apple.finder AppleShowAllFiles; killall Finder. Change the connection. Do you see the same problem there? Macworld is your best source for all things Apple. Get it looked at by Apple. In response to Staffdaman. If you have connected a faulty keyboard, of course, you will not be able to use it. When I do press e (on either my keyboard or the keyboard viewer), Command-C is entered instead. Eric Root, Feb 3, 2015 6:50 AM in response to Neil_B, Feb 3, 2015 7:34 AM in response to Staffdaman, Feb 4, 2015 7:32 AM in response to Neil_B. My keyboard stopped working but my trackpad is still working fine. Launch System Preferences by clicking on the Apple logo in the Menu Bar. I bought a iMac 27” off eBay and included in the sale was an Apple trackpad and Magic Keyboard. Note: When you purchase something after clicking links in our articles, we may earn a small commission. To start the conversation again, simply ask a new question. 49 . I'm guessing the Command-C I saw was the system grabbing the selected text in order to speak it. Show 14 more comments. In response to thomas_r. It's not a hardware problem - it only happens on some accounts on the same machine (an old Core Duo mini running 10.6.8). If your keyboard is not working/being detected while booting up your Windows 10 computer, this tutorial is for you. Not working/being detected while booting up your Windows 10 computer, this is... Test it 's very strange, and what to do if your keyboard and check if you connected. 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